Servicing Guidelines

In order to provide the highest quality service to our home warranty customers, communication is crucial. Basok Home Warranty customers must know exactly what warranty service work is being done to their covered major system or appliance.* If the work hasn’t been completed, Basok Home Warranty customers should be briefed as to when to expect completion.** If the technician encounters a situation that requires additional parts, authorization, or additional installation assistance, an estimated completion date should be given to the customer. Constant contact and reliable customer service is the highest priority of Basok Home Warranty.

When a home warranty policy holder calls our claims department, Basok Home Warranty will dispatch a Service Work Order to a local, qualified service contractor in the customer’s area**. This home warranty work order will be dispatched via facsimile, e-mail, or by telephone. All BHW vendors are required to execute and return the BHW Vendor Agreement and meet all general liability insurance requirements before being added to our network of contractors.

* Click Here to view complete limits of liability and any exclusions.
** See policy for specifics on response times.

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  • I am very happy with the customer service department at Basok Home Warranty.

    Brian Dixon ,

  • The technician that was sent was reliable and knowledgeable. Customer service was responsive to my concerns.

    Nancy Baird designer,

  • Service was quick and without delay. Tech’s completed job to restore our faulty air conditioning fan.

    Emma Cable manager,

  • The problem with my dryer was taken care of promptly, and is working great!

    Gwendolyn Wiley developer,

Tips & Maintenance

tipsHow often do you think of the maintenance required to keep your home systems and appliances up and running?